FIRSTNET.COM FAQ

To activate your FirstNet account, you can either refer to the Activation Email you received or click here and follow the onscreen instructions. Further details can be found in the User Activation Guide.

Click here to find an AT&T store.

To pay your bill, log in to your account at FirstNet Central and navigate to Manage Services & Billing. To view a video explanation of your bill, log into FirstNet Central and navigate to the FAQ section. 

FirstNet is the only nationwide wireless broadband communications platform dedicated to America’s first responders and public safety community. This reliable, highly-secure communications platform brings reliability to public safety agencies and first responders—helping them make faster and better decisions to keep themselves and the public safe. FirstNet is different from other carriers in that it has a dedicated public safety core that routes FirstNet traffic. It also encrypts network traffic within the core, creating the highly secure environment public safety requires. 

FirstNet is exclusively for first responders and those that support their vital efforts. This includes law enforcement, fire protection services, emergency (911) call dispatching and government Public Safety Answering Points, emergency planning and management offices, and emergency medical services. Other essential personnel who support first responders before, during and after an emergency can also subscribe to FirstNet. These organizations provide medical care, mitigation, remediation, overhaul, clean-up, restoration, or other such services during or after an incident. 

FirstNet provides America’s first responders with highly secure and reliable connectivity while on the job, whether it be a crisis or a routine task in a congested area. FirstNet provides public safety with a dedicated lane of connectivity when they need it. To help ensure first responders have as much coverage and capacity as possible, FirstNet subscribers have access to all AT&T LTE commercial spectrum bands, as well as Band 14 spectrum. Band 14 is nationwide, high-quality spectrum set aside by the U.S. government specifically for FirstNet. We look at Band 14 as public safety’s VIP lane.

During an emergency, this band – or lane – can be cleared and locked just for FirstNet subscribers. That means only those on FirstNet will be able to access Band 14 spectrum, further elevating their connected experience and emergency response. That’s unique in the industry and something public safety won’t get anywhere but on the FirstNet network. 

Please refer to the Activation Guide on how to activate your eSIM on your Apple iPhone. 

Rate plans are available for organizations or individuals. Eligible customers can choose from a variety of plans that fit any situation—choosing talk, text, data, mobile hotspot and/or tethering services. And they can be used with a compatible smartphone, tablet or wearable device. Learn more about FirstNet Rate plans at https://www.firstnet.com/plans.html.

Public safety users have access to an expansive catalog of LTE devices, ranging from purpose-built rugged units to the world’s most popular smart devices and tablets, complemented with a wide range of accessories. FirstNet enables public safety customers to get the priority, coverage, and interoperability they need without sacrificing choice in the devices they require to get the job done. Learn more about FirstNet devices at www.firstnet.com/devices.

Eligible organizations and individuals can sign up for FirstNet at www.firstnet.com/signup.

First responder families can sign up for exclusive savings with AT&T at  https://www.att.com/offers/firstresponders.html.

Visit your local AT&T store or signup online and select the option to port your number from another carrier.

If you have an existing FirstNet account and want to port in a number for an additional device such as a wearable, login to FirstNet Central and navigate to Manage Services & Billing > Shop.

Log in to FirstNet verification at  https://www.firstnet.com/verify.

• You will complete a one-time phone number validation. This step will not appear if already complete.
• Review proof of eligibility document options. Only one document from the list is required.
• Documents must meet requirements provided for the specific document type.
• Accepted file formats: BMP, JPG, JPEG, PNG, PDF
• Upload up to 3 documents, if needed
• Your document(s) will be reviewed and you will receive an update via email/text within 24 hours

   

Couples who are both first responders, have to establish separate FirstNet accounts.  You can sign up for FirstNet at www.firstnet.com/signup.

You can log into FirstNet Central at https://firstnetcentral.firstnet.com/.

Offers for individuals can be found at firstnet.com/currentoffers. Offers for agencies or organizations can be found at firstnet.com/agencyoffers. You can also navigate to these pages directly, they are located in the top menu on firstnet.com.

Call 1-800-574-7000 or log into FirstNet Central to Chat with a Customer Support Representative.

To order specialized devices and accessories online, you need to request a quote. After you receive a quote, you can decide if you want to place an order. To get a quote for specialized devices and accessories, log in to your account at FirstNet Central , navigate to Shop devices & rate plans , then select Get a quote for specialized devices.